IVR Automation

Voice-Enabled IVR

Tier's Interactive Voice Response (IVR) system offers quick routing of customer phone inquiries to either recorded voice responses or to Contact Center professionals within your business or agency. Customers dialing in receive a friendly greeting followed by a list of options from which they may use the telephone keypad to obtain the desired information. Callers are always offered a quick means to speak directly to a Customer Service representative.

From Touch Tone to Personal Touch. Tier's IVR platform provides natural language speech recognition from Nuance Communications to allow customers to speak naturally to the system rather than respond with key strokes. Nuance speech recognition technology is fully integrated with our IVR technology and allows enterprises to choose a "persona" for their system that best represents their image to their customers.

¿instrucciones en español? Tier's IVR system is available in English, Spanish and a host of other languages to assist you in meeting the needs of all your constituents.

“Would you like to make a payment?” No Tier offering would be complete without allowing for the easy electronic processing of payments. Whether paying for books or tuition, utilities, or other obligations, your customers can enjoy the advantage of payment by phone. Data encryption and other security measures ensure that transactions are simple, safe, and secure.